All items are secured with bubble wrap and airXXX bags. Depending on the weather of the destination, we also ship with ice packs.

Items ship as soon as they are ready. If you want them to arrive on or around a specific date, please note that in the comment section of your order. If you aren’t sure if that information came through, or you want to change this information, contact us as soon as possible at hello@jomartchocolates.com, or call us at 718-375-1277, we’ll figure it out with you!

We prefer to ship on Tuesdays and Wednesdays so we avoid your package being in distribution centers over the weekend.

We ship to the entire continental United States and Canada! If you are shipping outside these areas, we can assist in packaging the item for you to ship on your own.

That depends on your method of shipping and where you are located. We ship UPS ground unless otherwise specified. This means anywhere from 1-7 business days. We always try to send tracking information, but if you aren’t sure, contact us! Once an order has shipped, JoMart Chocolates is not responsible for any carrier delays or interruptions.

If you notice an error in the shipping address, please reach out to us right away. It is usually possible to update the shipping address as long as the order has not already been prepared for shipment. We cannot modify or redirect orders once they are shipped. If your package has already shipped, please contact the carrier directly using the tracking number provided on your shipping confirmation email.

Please track your package using the tracking number provided on your shipping confirmation email. If you have questions, contact us right away by calling 718-375-1277 or writing to us at hello@jomartchocolates.com

If there is a problem with the quality of your products, please reach out to us immediately at hello@jomartchocolates.com, or call us at 718-375-1277, we’ll figure it out with you!. Any issues with your order must be raised within 48 hrs of receipt of your package, so we can accurately assess any quality issues.

If an item is missing from your order or you have received the wrong item, we would be glad to provide a store credit or replacement, pending availability. First, please contact us at hello@jomartchocolates.com with both a description and a photo of the items that were delivered.

Please enter all requests into the comment box. If you have more detailed instructions, or want to confirm they were received, email us at: hello@jomartchocolates.com,

Please note once we hand off your package to UPS, we can only trust that they follow instructions.

Please refer to your shipping confirmation email for your tracking number and contact the carrier directly. You may also contact us at 718-375-1277 and we will also try to contact the carrier to determine any issues. Once an order has shipped, JoMart Chocolates is not responsible for any carrier delays or interruptions. Please note that delays can occur due to weather, mechanical delays, incorrect delivery information and other issues.

It is the sole responsibility of the customer to notify a gift recipient of a pending delivery. UPS drivers will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so. If the recipient is not available to receive the delivery and the carrier determines the delivery location is not ‘safe,’ JoMart Chocolates is not responsible for a damaged product and/or additional shipping fees.

We will always package your order as best as we can to accommodate for weather, but once we hand off to our shipping partners, it is out of our control. We are as bummed about this as you are, and we’ll do our best to work with you to make sure you get our chocolate.

JoMart Chocolates is not responsible for packages left unattended outdoors upon delivery.

We take every measure possible to ship your item in a way that it will not break on its way. We cannot control how a shipping partner cares for the shipping box. JoMart cannot take responsibility for any damage caused by a shipping partner. If this happens, please contact us at hello@jomartchocolates.com with both a description and a photo of the items that were damaged and we will see if there is any way to assist.

UPS determines the cost of shipping, based on location and weight. As a small business we cannot absorb the entire shipping fee. We appreciate you choosing to support our small business and order our chocolate.

We always look for the least expensive and safest option, and we always pass on any savings to our customers.

Please recycle or repurpose them!

The majority of times, we will always ship - but if your delivery address is near our store, if we have someone available, we will be happy to deliver it. If you aren’t sure - just ask us! 

In rare and select circumstances, we can deliver to some parts of Long Island and Westchester, it never hurts to ask!

We accept all major credit cards (American Express, Mastercard, Visa, Discover), Apple Pay and Paypal. We do not accept personal checks, money orders, or wire transfers.

Sales tax will be determined by the state of the shipping address.

Your card will be processed at the time of purchase. If you need to cancel it though, please contact us immediately. We can process a refund up to 24 hours before it ships.